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Thursday, 07 September 2017 13:16

Huntersville has the ‘finest’

Written by  Staff

Our rental home on Leisure Lane was struck by lightning on Aug. 23 in the afternoon. I quickly realized there was a fire in the attic and dialed 911. The emergency operator stayed on the phone with me until help arrived.

First on the scene was Officer Rob Powers, who helped to calm my initial panic and made sure no one else or any animals were in the house. He stayed with me until my husband arrived and checked on us during the next few hours to make sure we were doing ok. Units 1 and 2 from the Huntersville Fire Department responded and were able to contain the fire damage to the attic area.

Once it was safe, they escorted us into the house so we could gather important belongings and get a sense of the damage. Fire Chief James Dotoli kept us informed throughout the afternoon and made sure we were aware of resources available to us if needed.

We can’t stress enough the outstanding care and service we received from everyone involved. These were not people “just doing their jobs;” they showed great care and concern for us throughout the entire event. We cannot thank them enough for their professionalism, skills, compassion and humanity in helping us through a difficult situation.

They are truly Huntersville’s finest!

— Nancey and James Reagan, Huntersville

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